Warby Parker Reviews

Wow. Great experience. Sherri from the Lehigh Valley Mall in Allentown Pa was so friendly and very helpful. She actually gave me suggestions for what looked best. Never had that experience before. Will be going back and recommending to others

This review is about ordering glasses from their mobile app and their web site. I have no experience with their retail stores.

I recently found out that I needed glasses for the first time in my life. Local eye doctor quoted me $500 for basic no-frills glasses. I couldn't afford that so I looked online. Heard some good things about Warby Parker and decided to give them a try. Their app has a virtual try-on feature which is very cool and helped me narrow down my choices, but you should still do the home try-on because you need to know how well the glasses will fit your face and whether they'll be comfortable or not.

I greatly appreciate the home try-on service but I was disgusted by how dirty the glasses were. They looked like they had been tried on by a bunch of different customers and Warby Parker never cleaned them before shipping them to me. Very gross, and probably a high risk of spreading disease. I contacted Warby Parker about that but never got a response.

I did end up buying glasses from them, and the glasses are great. For $150 I was able to get much nicer glasses than what I would have gotten for $500 at the local eye doc's office.

I ordered in the store, but there is no way to directly contact them. You have to call the corporate number and it takes 10 to 15 minutes for them to answer...and when they do answer you get a rude unprofessional person on the line who is not helpful. It took over two weeks for my glasses to arrive, but when they did arrive the store failed them in inspection. They did not contact me to tell me about the problem. I had to drive to the store to find out because you cant call the store directly. They also could not tell me why ths glasses failed inspection or how long it will take to fix. They said 2 people check them in the lab and then a final check in the store. After I stated my complaints the company did respond quickly and did satisfy my issues.

I'm on my third pair of Warby Parker glasses, and I love them--especially for the price. It helps that I live by a brick and mortar store in Chicago, so I am able to try on as many as I want. This also helps when my glasses start to get loose. I just stopped in the store, and the person working was very nice, and I was in and out of there (with tightened glasses!) in less than five minutes.

Maybe start putting less money, i.e. Millions into foolish commercials, and make your glasses better in quality and up the delivery service to be more on time!

Customer service is pitiful. Website not as good as major nameless competitor. Depending on who you talk to they cannot find your info without last 4 digits of credit card number even if your last name only has 8 people in the U.S. with it. Altho one gal could find acct that way. I sent back 5 frames and said I needed to try wide for the one frame I loved. They said they could not just send one and said I had to go back online and pick 5...absurd.!! I sent 4 frames back to WP.
I took the frame that I loved to Costco for lenses as I needed them before i left on a trip and WP could not get them to me in time. Costco lab sent them back to store. They will not work with "cold frames". I have asked WP numerous times for an address to return the last pair. Gotten the run around. Their csr people do not listen nor read emails!!

I bought a couple boxes of contact lenses from Warby Parker for the first time. The first pair from the box ripped within the same day I put them in. This has never happened to me before. I contacted customer service and they said they only issue replacments or refunds with unopened boxes. This makes no sense to me. How would I know I needed a replacement or some kind of remedy before I opened them. Use 1-800-contacts intead, they have a quality guarantee that they stand by. They will mail you replacement lenses in a case like I described above.

This company did nothing to address the issue I had with lenses that had rainbow smudges that wouldn't clean off. They waited until time ran out to address the problem saying sorry the time to fix the issues has run out. Poor quality glasses, even poorer quality customer care. Never again will I order here even if they give them away for free.

Just got an eye exam and glasses from their Hingham, MA store. The staff was friendly, professional, and HONEST. First time I haven't felt ripped off in a Eye Store. Great experience.

The true test of a reputable company is how well they handle a problem. Warby Parker "retires" their frames, forcing you to purchase new frames. If there is a defect in their product that doesn't show up for a few months, too bad. They offer no warranties beyond their 30-day scratch warranty.

I ordered contacts from Warby Parker and they initially delivered to the wrong address. When I paid an expedited fee to get them to the correct address they charged me. They now say that my contacts are back ordered and don’t know when they will ship. They offered no solutions. Terrible experience go to your local eye doctor because this corporation does not care about their consumer. It’s been a month and I have received neither contacts nor reimbursement. Customer service was terrible and basically told me they don’t care about my business.

I want to start with I did contact Warby Parker with details of my complaint and hoped for a better response. It took time to realize the issue was my glasses and not the health issue I thought might be the cause of seeing well through my glasses. So, the response was too late it's past 6 months and there is nothing they could do. I don't like to write negative reviews; however, everyone's eyes are important. I cannot do my job without good quality glasses. This was my first experience with this company, I tend to spend more on my glasses but getting them quickly this time in a new state was appealing. I wish I had figured this out in the short time frame but follow up exams, testing and throw a surgery in I did not make the six month deadline. I was not even thinking it could be the glasses. I feel under certain circumstances especially not jumping to conclusions its the product, they could have done something to try to keep my business. The glasses get easy dirty and are very hard to clean. I thought dirt was issue, I have struggled with these two pair same issue with both. I can see a bit better through my old high-end glasses than these, and it seemed to get worse over time. The price point seemed too good to be true. It was, after going back to my eye doctor my vision had not changed but my ability to see well with these glasses is the issue. If you have progressive need, as well as light filtering needs, this may not be the company for you. I liked the concept; I liked the turnaround time and flexibility. However, quality should be a priority when dealing with your vision.

My Warby Parker order took an extra 20 days to get to me. You can blame the USPS, but they never received the order package. So ultimately, it's on Warby Parker's end.

The frames are a B- and the lenses are pretty good.

I have to mention again that it took another half month to get my glasses.

If you want to get new glasses, I would not recommend Warby Parker, unless you want them to get lost in the post, and have to wait an extra half month to get your glasses.

Not worth the 200+ dollars you will spend.

The only good thing about WB is the customer service.

I have been shopping with WP since the first brick and mortar store opened in SF-- never had a problem with quality, fittings or customer service. In August 2022 I ordered two pairs: distance rx and computer rx. The first shipment (to my home, not the store) arrived with two pairs, but both with the same rx. I sent back the duplicate pair and waited for the right rx to arrive. It arrived with massive crazing across the right lens. I had to take photos to secure a replacement pair. The replacement pair took a month to arrive because they had to ship it to the East Coast first for "quality control" to ensure that the lenses did not have crazing. When it finally arrived the lenses looked good, but the right arm of the frames was bent/warped. That was mid-fall 2022.

I did not pursue a third replacement because I am homebound and desperately needed glasses to see/work and could not wait any longer-- Also I thought...fine, consumer beware, I will never order from WP again.

Jump forward to January 2023...crazing on the edges of the lenses of both pairs has started. It's creeping away from the frame edges towards my main focal point.

I called WP this morning to request a full refund. I was told there is no refund possible; 30 day money back and that's it. The customer service folks I spoke with were polite but unrelenting. They offered to ship replacement pairs but I told them that I don't trust the product or their production service model anymore.

I am very unhappy and out $420-- homebound and using outdated rx glasses in the meantime. Please note: the outdated rx glasses on my face right now are Warby Parkers! I bought them six to eight years ago-- no crazing, no quality problems.

Don't shop here unless you can afford the financial loss or are just looking for cosmetic frames where there is no risk of crazing.

Make you pay for expedited shipping for contacts then send only one set of the contacts and later claim the other eye is out of stock (two weeks later!) won’t refund the shipping or the order!!